General Contract Conditions

1. General Information

In accordance with article 10 of Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), it is stated that SCAA San Francisco, with CIF F23006323, with registered office at Ctra. Córdoba-Valencia, s/n, 23330, Villanueva del Arzobispo , Jaén, Spain, is the owner of this domain sierralasvillas.com.

These terms and conditions, together with your acceptance in the purchase confirmation, constitute the contract between you and SCAA San Francisco.

1. Purchasing Process

In accordance with article 27 of Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), the different procedures for entering into an online contract are set out. Choose the products you wish to purchase by clicking on the “Add to cart” button. Once you have finished selecting your products, go to the shopping cart (which allows you to rectify, eliminate or correct errors in the product selection). In order to continue the purchasing process, you must register as a customer by creating a registered customer account. Follow the steps requested by the system, such as shipping address, billing information, shipping method, which will be via transport agency, and selection of payment method (personal information may be requested). After this step, all the information requested during the purchasing process will appear on the screen. The system will ask you to confirm the order. After formalizing the order, SCAA San Francisco will inform you at all times of the status of your order (pending, confirmed, cancelled, rejected, annulled and sent). In accordance with Law 34/2002, of July 11, on information society services and electronic commerce (LSSI) in its article 27.1.b SCAA San Francisco will archive the electronic document in which the contract is formalized and this will be accessible to the user upon request to SCAA San Francisco will send a copy to the client once the purchase process is completed, also attaching the corresponding invoice. Spanish is the official language in which we formalize the contracts.

You can contact our technical service in case of questions, complaints and objections, on working days in the morning from 9:30 a.m. to 1:30 p.m., on the telephone number +34 953 451 256, as well as by email during the 24 hours at the address info@sierralasvillas.com

1. Generalities

3.1 As a general rule, placing an order with SCAA San Francisco implies acceptance of these general conditions of sale reflected in this document. The Client declares, under his/her own responsibility, to have read and understood these General Conditions of Sale and to accept them. No stipulation made by the client may differ from those of SCAA San Francisco if they have not been expressly accepted by our online sales department. SCAA San Francisco only accepts orders placed from the peninsula. For other destinations, please consult. The product sheet describes the general characteristics of the product, non-contractual photographs . There is no minimum order quantity. An order is not final until it is accepted, that is, until the order is confirmed by SCAA San Francisco.

3.2 The representation of products in the online shop does not constitute a binding offer but rather an invitation to order. All offers are valid while stocks last. SCAA San Francisco reserves the right to make errors.

1. Order Methods

Customers have several ways to place their orders:

1. Online: through www.sierralasvillas.com.
2. By email to: info@sierralasvillas.com
3. By phone: call +34 953 451 256 (during our business hours: 9:00 a.m. to 1:30 p.m. and 4:30 p.m. to 7 p.m., Monday to Friday and Saturdays from 11:00 a.m. to 1:00 p.m.)

1. Availability

SCAA San Francisco informs that the availability of products may vary at any time due to sales in our physical store or factory stock. At the time of placing an order, we will contact the customer, either by email or telephone, to inform them of the availability of the product or any incident. If we are unable to have the product at that time, we will inform them as soon as possible. If the delivery time is too long for the customer, they will have the option of cancelling the order. In that case, we will offer them a product that is as close to their needs as possible.

1. Prices

All prices shown on the product sheet include 10% VAT. Prices are expressed in euros (€). The applicable price will be the one that appeared at the time the customer made the purchase. The published prices are valid until the end of the offer. Due to their special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. In sales to the Canary Islands, Ceuta and Melilla, VAT will not be charged, however the customs system will apply the corresponding tax charges. In no case will we be able to determine the amount of taxes to be paid by the customer upon receipt of their order, since it depends on local customs. Please inform yourself of local procedures and taxes (Customs clearance costs and import taxes are not included in the price of the item and must be paid at destination by the recipient of the goods to the competent authorities). As regards Value Added Tax, as a general rule, the tax rate of 10% will be applied for the national territory where this tax is applicable and the rate in force in each country of the European Union will be applied. In sales to any other country outside the European Community, VAT will not be charged. However, the customs systems of each country will apply the corresponding tax charges.

Shipping costs are NOT included in the price: These are displayed during the purchase process and will depend on the shipping location and weight. The company reserves the right to change product prices without prior notice.

1. Payment Methods

SCAA San Francisco offers two main payment methods: bank transfer or deposit into account, and credit card, as well as cash or card payments whenever you decide to pick up the merchandise at our facilities.

1. Bank transfer or deposit into account: When choosing this payment method, you will have to make a bank deposit, indicating your name, surname and order number. The goods will not be sent until the bank confirms the transfer. You can also send us an email with a copy of the bank deposit to speed up the shipping process. The bank details required to make the transfer appear in the order confirmation email. You have two ways to make the payment. Go to a Banco Popular branch nearest to you and make a deposit into your account using the details provided above (deposits into accounts do not give rise to fees or commissions) or make a bank transfer from your account to the account provided in the email. The costs incurred by this transfer are the customer’s responsibility.
2. Credit Card: For your security, SCAA San Francisco has relied on the credit card payment system of Banco Mare Nostrum, through its payment gateway. The bank details entered are encrypted and transmitted securely to the bank’s servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse. This data entry procedure is guaranteed by SSL encryption technology ( SecureSocket). Layers ), one of the most advanced and effective protection systems currently available, thanks to which, no third party will have access via the Internet to this information related to the bank details entered by the customer. Only Banco Popular has access to the bank details linked to these payment methods, so that SCAA San Francisco does not know or record these data during the payment operation. Banco Popular will subsequently provide us with these data through the so-called bank statements. You can pay with 3D Secure VISA and MASTERCARD credit cards (you will need a security code provided by the financial institution that issued the corresponding credit card, mentioning the need to have 3D Secure . It is like a virtual code) Through the Banco Popular payment gateway you can make the payment for your orders in a totally secure way (we use SSL protocol and only allow cards with 3D Secure ). If you choose this payment method, every time you want to pay for your purchases you will access the Banco Popular server and your data will travel encrypted. No one, except yourself , will see said data. Very important: Our website only accepts payment with secure credit cards (3D Secure ), so you will need a special code to make online purchases, which must be provided by the financial institution that issued the card, mentioning the need to have the virtual 3D Secure code . We recommend using this 3D Secure system , as you are guaranteed that you are the only one who can make purchases with the card, making fraudulent use of it on the Internet impossible, guaranteeing the total security of the transactions.

1. Delivery times

SCAA San Francisco does not ship any product or order until we verify payment of the invoice using the payment methods set out in the previous section. The shipment leaves our facilities on the same day or the next day (Monday to Friday). Shipping costs include handling, packaging, shipping and mandatory transport insurance. SCAA San Francisco will not ship to PO Boxes. Shipments will be accompanied by your invoice or order confirmation (electronic document), the general sales conditions and a withdrawal document. The customer has the option of using their own transport agency or their own means (in this case, please contact us for shipping details). Delivery costs and times are the responsibility of the company contracted by the customer. At the time of purchase, you can indicate a second delivery address (example: company where you work), an address where you will be most of the day to be able to make the delivery and not generate additional shipping costs. SCAA San Francisco is not responsible for the delivery of the goods to the address and for any delays in the delivery time. Deliveries are made from Monday to Friday. If the customer observes any anomaly in the delivered package, please state your complaint on the delivery note and also indicate on the delivery note the phrase “pending verification”. Then inform us of the anomaly as soon as possible, within 24 hours of delivery (article 952.2 of the commercial code).

SCAA San Francisco may change delivery times at any time and without prior notice. Please visit this section frequently. For bulky or heavy shipments, please consult beforehand. Delivery times are stipulated by the transport agencies contracted by SCAA San Francisco ( Transport and Post Office Companies). Peninsular Spain: ET: 3-4 working days and Post Office 5-6 working days. Balearic Islands: Post Office 7-8 working days. Canary Islands: Post Office 6-8 working days. Ceuta and Melilla: Post Office 3-5 working days.

1. Shipping costs

The Canary Islands, Ceuta and Melilla have a different tax regime to mainland Spain and the Balearic Islands and are considered non-EU territories. For this reason, customs clearance costs and import taxes are not included in the price of the item and must be paid at destination by the recipient of the goods to the competent authorities. Shipping costs may vary depending on the volume of the goods purchased by you. If there is any change in them, you will be notified by email for your approval to the email address that appears in your order. Delivery will be considered to have been made when the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the customer’s responsibility to check the products upon receipt and to state all the reservations and claims that may be justified in the delivery receipt document. If there is any anomaly in the receipt of the goods, the customer has 24 hours to make a claim to the transport company. Shipping costs stipulated by SCAA San Francisco for mainland Spain are: from 0 to 5 kilos (10€), from 6 to 10 kilos (10€), For shipments over 10 kilos (0.49€ x additional Kilogram). For bulky or heavier shipments, CONSULT. (Offer applicable only to mainland Spain). Shipping costs for bulk orders CONSULT. Shipping costs for purchases made to other destinations CONSULT.

1. Pick up in store

Place your order online and pick it up in store with no shipping costs. We will contact you as soon as it is prepared and ready for collection. You can pay for it when you make your purchase or pay for it when you pick it up in store (cash). You must bring the electronic purchase document to pick up the order and/or verify the advance payment (online sales prices may differ from those offered in the physical store).

1. Right of Withdrawal

SCAA San Francisco understands a refund to be the return of the product or products purchased by the customer and their subsequent refund (Right of withdrawal). SCAA San Francisco understands an exchange to be the replacement of the product with another identical or different one. Customers have 7 business days (in compliance with Chapter II of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws in its article 71.1), from the receipt of the merchandise to be able to make the exchange or return. SCAA San Francisco extends this legal period to its customers by 14 calendar days to return the amount paid without any penalty and without indicating the reasons. The law of the registered office of SCAA San Francisco will determine which days are to be considered business days. In order to exercise the right of withdrawal when returning material to SCAA San Francisco, the customer must complete and send the “right of withdrawal and revocation” document that was delivered together with the invoice or electronic document and the present document. It must be sent to SCAA San Francisco to prove the date of withdrawal. Once the material has been checked and everything is correct, the total amount paid by the customer will be refunded within a period of no more than 14 days (not including shipping costs for the purchase). The customer will receive a discount code to use later and within a maximum period of two months). In compliance with article 73 of chapter II of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the return costs when using the right of withdrawal are borne by the customer.

1. Exchange Policy

SCAA San Francisco understands exchange as the replacement of the product for any other. Customers have 14 calendar days from receipt of the merchandise to make any exchange. The procedure to follow for exchanges is as follows: Send an email to info@sierralasvillas.com. It is necessary to tell us that it is an exchange, the date of purchase, order number and the reasons for the exchange or return. You must tell us the product or products you wish to receive to know their current availability. SCAA San Francisco will estimate whether it is within the established legal deadlines or commercial guarantee that SCAA San Francisco gives its customers. Once it has been verified that it is within the deadline, SCAA SAN FRANCISCO will provide a tracking number for the exchange, with which you can send the merchandise. The package must contain the original packaging, labels, user manuals and guarantees. The product must be unused, in its original packaging and with all its accessories and accompanying documentation. Once the package arrives, we will check that the product does not have any type of defect and has not been used. If the product is in perfect condition, we will proceed to exchange it immediately. If, on the other hand, we detect any anomaly, the customer will be informed of said incident. Shipping costs arising from the exchanges will be borne by the customer. SCAA SAN FRANCISCO does not accept exchanges with postage due.

1. Warranty

According to current regulations (Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws) all new products have a two-year warranty, unless the manufacturer itself grants a longer period, which can be seen in the product sheet or product labels . SCAA SAN FRANCISCO is responsible for supporting the warranty of the same . The warranty of the purchased products will be your invoice or purchase ticket . The start of the warranty period begins with the date of delivery of the product. Defects or damage that may arise from incorrect handling of the products and materials or wear and tear caused by normal use are not included in the warranty of the same . The warranty documentation included by the manufacturers is mandatory reading by the buyer. The warranty documents may include or exclude limitations on the warranty coverage of the product. Any incident or anomaly during the warranty period must be reported by email to info@sierralasvillas.com. This email address is protected against spambots . You need to activate Java script to view it. All shipping costs for warranty reasons will be borne by the customer. The process to follow if the product is defective and is within the warranty period is as follows. Send an email to info@sierralasvillas.com. This email address is protected against spambots . You need to activate Java script to view it informing us of the order number, purchase invoice or receipt and indicating the defect found. SCAA SAN FRANCISCO will contact us via email to provide a return number with which you can send the merchandise and for subsequent tracking. Once the product has been received, SCAA SAN FRANCISCO will assess whether the repair or replacement of the defective product is covered by the warranty offered by the manufacturer. The manufacturer or distributor may request that we send the defective products to their offices for study or evaluation of the guarantee. In this case, SCAA SAN FRANCISCO would consider the possibility of sending the product from its home to the distributor directly. The shipping costs incurred in this case by a product under guarantee will be borne by SCAA San Francisco. This situation may delay the response to the customer. The shipping costs (shipping to our facilities and reshipping to your home) incurred by the repaired or replaced product are borne by the customer. The guarantee period will be suspended at the time of sending the product to SCAA SAN FRANCISCO and will be activated at the time of receipt of the product.

1. Technical Assistance and After-Sales Service

We offer our customers an after-sales service that will respond to any incident, doubt, query or question that may arise from purchases made at SCAA San Francisco.

1. Termination of contract

In accordance with article 60.2.d of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), the procedures available to the consumer to terminate the contract are hereby stated. The customer who has confirmed the order in the purchasing process may cancel the order in the following situations : A) You decide to back out after the purchase: You must notify us before the goods leave our facilities. If you have paid for the product, you must notify us as soon as possible. The status of your order will change to cancelled. B) You decide to back out while the goods have already been shipped. You must use the right of withdrawal upon receiving the product. C) SCAA SAN FRANCISCO does not have the product. We may not have the product at the time of purchase, we will try to get it as soon as possible or choose another product. The customer may decide to cancel the order.

1. User Registration

The formalization of any commercial relationship with SCAA SAN FRANCISCO through this website requires prior registration of the client or user. In the event that the Client places an order for the first time, he/she must complete a registration form with his/her personal data in order to be able to correctly provide the requested services. He/she must click on the “create an account” link and fill in the fields requested by the system. The system will ask for a name or nickname, user name, email address, password of the client’s choice. If there is a client with the same email address or nickname, the system will ask him/her to change said data. The client is responsible for keeping said data under his/her responsibility and never communicating it to third parties. The client acknowledges and affirms that the data is his/her own, true and real by sending the registration form. As a registered user, he/she declares that he/she is of legal age and has sufficient legal capacity to be bound by these General Conditions of Purchase when contracting any service with SCAA San Francisco. SCAA SAN FRANCISCO reserves the right to cancel or annul an account in the event of inactivity for a prolonged period of time. When the customer places the first order, the system will ask for additional personal data to complete the order (shipping data, billing data, etc.). If the customer has already placed previous orders, they will only need to enter their email address and password on the form or when they registered for the first time. If they have forgotten their password or username, there are automatic systems available to recover said data. In compliance with the provisions of art. 27.1.c of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the customer will have technical means at their disposal to identify and correct errors in the introduction of personal data. Registered customers will have access to a control panel at any time by entering their username and password, where they can modify incorrect data regarding their personal account details, billing details, and shipping details (by default, the same as billing details). Customers will also be able to view their purchase history. These details cannot be modified at any time.

1. Clients and/or Users without Email.

For various reasons, users and/or clients may not have a personal or company email address. If you do not have an email address, you will not be able to register as a registered user and will not be able to make the purchase automatically. At SCAA SAN FRANCISCO we are here to assist you and facilitate your online purchase. Please contact our customer service department and we will be happy to assist you with your purchase. You must provide us with your personal details so that we can contact you and send you your purchase. The contact details are at the end of this document, (Contact).

1. Intellectual and Industrial Property

All the contents of the website, unless otherwise indicated, are the exclusive property of the owner of the website or of third parties and, by way of example, but not limited to, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the website. Likewise, all trade names, brands or distinctive signs of any kind contained on the website are protected by law. The owner of the website does not grant any type of license or authorization for personal use to the user over its intellectual and industrial property rights or over any other right related to its website and the services offered on it. Therefore, the user recognizes that the reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this website constitutes an infringement of the intellectual and/or industrial property rights of the owner of the website or the owner thereof .

Users of this website are also informed that the photographs and information contained on this Website about the products sold on it have been obtained from publicly accessible sources.

1. Minors

To place an order, the customer must be at least 18 years old.

1. Cookies

We inform our customers that in order to improve your browsing experience, manage the contents of your shopping cart, and offer you our personalized advice, our website uses devices that implant cookies and store IP addresses. The cookie is a file that we store on your computer and whose sole purpose is to simplify your browsing on SCAA SAN FRANCISCO (this cookie cannot contain viruses or be executed, because it is not an active file). The cookie can only be read by SCAA SAN FRANCISCO and by you, and can be deleted if you wish by accessing the options of your browser.

DEACTIVATION OF COOKIES. The user may – at any time – choose which cookies he/she wants to operate on this website by:

• browser settings, for example:

or Chrome, from http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

or Explorer, from http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

or Firefox, from http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

or Safari, from http://support.apple.com/kb/ph5042

SCAA SAN FRANCISCO is not responsible for the content and veracity of the privacy policies of third parties included in this cookie policy.

If you have any questions about this cookie policy, you can contact SCAA San Francisco: info@sierralasvillas.com

1. Data Protection

In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE) and Organic Law 15/1999, of December 13, on the Protection of Personal Data, SCAA San Francisco, as the Data Controller , informs you that your personal data, provided by you freely, expressly and in an informed manner, will be included in a file called ONLINE ORDERS. You authorize SCAA SAN FRANCISCO to maintain the commercial and contractual relationship with you. The purpose of this file is to manage the data of customers who place their orders through the company’s website , the performance of promotional and advertising activities by any means, including the sending of commercial communications via SMS, email, postal mail, etc., with offers, promotions and new products that may be of interest to you by carrying out the study and segmentation of the data provided by completing any form, as well as those derived from the commercial relationship or delivery of the purchased products. The data marked as mandatory are necessary to be able to carry out your request. In the event of refusing to communicate them, it would be impossible for us to fulfill this purpose. At any time you may exercise the rights of access, rectification, cancellation and opposition, communicating it to SCAA SAN FRANCISCO from the email that you provided to us at the email info@sierralasvillas.com or by letter to the address: Ctra. Córdoba-Valencia, s/n, 23330, Villanueva del Arzobispo , Jaén, Spain

Mandatory data entry: Fields marked with an asterisk* on existing forms are those that require a mandatory response and failure to complete them would result in the impossibility of sending the query or placing the specific order.

Accuracy of data: The client is responsible for the accuracy of their data, agreeing not to enter false data and to modify it if necessary.

In the event that the User provides personal data of third parties, in compliance with the provisions of article 5.4 of Organic Law 15/1999, of December 13, on the Protection of Personal Data, he/she declares that he/she has the express consent of said third parties and informs said third parties of the content of the data provided, its origin, the existence and purpose of the file containing their data, the possibility of exercising the rights of access, rectification, cancellation and opposition, as well as the terms established in this privacy policy.

Security: SCAA SAN FRANCISCO ensures the absolute confidentiality and privacy of the personal data collected and therefore has adopted essential security measures to prevent alteration, loss, processing or unauthorized access and thus guarantee its integrity and security, especially those provided for in Royal Decree 1720/2007, of December 21, which approves the Regulation that develops Organic Law 13/1999, on the Protection of Personal Data. SCAA SAN FRANCISCO shall not be liable under any circumstances for any incidents that may arise in relation to personal data when they arise either from an attack or unauthorized access to the systems in such a way that it is impossible to detect by the security measures implemented or when it is due to a lack of diligence on the part of the client with regard to the safekeeping and custody of their access codes or their own personal data.

Cases in which your data is shared: Your information may be shared with other entities outside of SCAA SAN FRANCISCO (according to article 12.1 of Organic Law 15/1999, of December 13, on the Protection of Personal Data) only in those cases in which said entity must perform some action for us in order to satisfy the need for your order. An example of this is the need to subcontract transporters to deliver your order. In these cases SCAA SAN FRANCISCO will try to ensure that the information will only be used (confidentially) by these entities to perform the function for which they are subcontracted. We will only reveal the information that is absolutely necessary for this task.

For the purposes of article 5 of Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and article 12.2 of Royal Decree 1720/2007 of 21 December approving the Regulations for the implementation of Organic Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that, unless you notify us of your opposition within 30 calendar days of receipt of this email, we will understand that you unequivocally and tacitly consent to the aforementioned transfer and use of your personal data, as well as to the sending of commercial communications about our products and services.

1. Modification of the General Conditions of Sale

SCAA SAN FRANCISCO reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add content and services provided through the site, as well as the way in which these appear presented or located on its servers. These changes must be accepted by the User each time a purchase is made. For this reason, this page should be checked frequently or each time a purchase is made.

If any clause of these General Terms and Conditions is declared totally or partially null or ineffective, it will only affect the provision or part thereof that is null or ineffective, with the rest of the general conditions remaining in force and such provision or the part thereof that is affected being deemed not to have been included, unless, because it is essential to these general conditions, it would affect them in an integral manner.

1. Complaints Sheet

In accordance with art. 18 of Law 13/2003 of 17 December on the Defence and Protection of Consumers and Users of Andalusia, complaint forms are available to our clients and users at the company’s registered office.

1. Legislation

These General Conditions are governed by Spanish law. The parties agree to submit, at their discretion, to the courts and tribunals of the user’s domicile for the resolution of conflicts and waiving any other jurisdiction.

1. Reservation of ownership

The goods remain our property until all payment has been made.

1. Company Data

SCAA San Francisco

Ctra. Cordoba-Valencia, s/n

23330 Villanueva del Arzobispo

Jaen, Spain

CIF: F23006323

info@sierralasvillas.com

Tel: +34 953 451 256

Customer service on the internet

Tel: +34 953 451 256

Mobile Tel:

These General Terms and Conditions are updated as of August 5, 2016